At first glance, Litfad looks like a modern shortcut to affordable home upgrades. The website is filled with dramatic discounts, polished product images, and a catalog that spans everything from chandeliers and dining tables to cabinets and office desks. Prices often undercut Western retailers by hundreds of dollars, which helps explain why the platform attracts global traffic.
But once customers move past browsing and actually place an order, the experience described in reviews tells a very different story.
Across consumer platforms, especially Trustpilot, Litfad has built a reputation that is difficult to ignore. With over 12,000 reviews and an average rating hovering around 2 out of 5, the overwhelming majority of feedback is negative. These are not isolated complaints. Instead, they follow clear and repeating patterns that explain why Litfad’s reviews are so consistently critical.
A Brief Look at What Litfad Is Supposed to Be
Litfad operates as a cross-border e-commerce platform, sourcing products primarily from Chinese manufacturers and shipping them directly to customers in North America, Europe, Australia, and beyond. The company markets itself as a direct-to-consumer retailer, claiming that cutting out middlemen allows it to offer stylish furniture and lighting at unusually low prices.
On paper, the model sounds reasonable. In practice, many reviewers say the savings come at the expense of quality, transparency, and post-purchase support.
Why Trustpilot Reviews Are So Negative
Scrolling through Litfad’s Trustpilot page reveals a striking imbalance. Roughly 72 percent of all reviews are one star, and many of them echo the same frustrations. Customers often describe feeling misled, worn down by slow responses, or trapped in refund processes that never fully resolve.
While Litfad does respond to many negative reviews publicly, customers frequently say the replies do not lead to meaningful solutions. Instead, they describe long email chains, repeated requests for photos, and offers that fall short of an actual refund.
The Most Common Complaints, Explained
Rather than listing dozens of individual reviews, it is more useful to look at the four core issues that appear again and again.
1. Products That Do Not Match the Photos
One of the most frequent complaints involves misrepresentation. Customers say items arrive looking nothing like the listing images. Solid wood furniture is described as chipboard or fiberboard. Metal frames arrive thin and unstable. Finishes look cheaper in person, and colors often differ from what was shown online.
Several reviewers mention that the item technically resembles the picture from a distance, but falls apart under closer inspection. Words like flimsy, cheap, and poorly made appear repeatedly.
2. Extremely Long Shipping Times
Another major issue is delivery delays. Many customers report waiting two to three months for items that were advertised with much shorter timelines. In some cases, buyers say they were not clearly informed that products would ship from China until after placing the order.
Tracking information is another sore point. Reviews frequently mention tracking numbers that stop updating, jump between locations, or never reflect the actual status of the package.
3. Missing Parts and Assembly Problems
Even when orders arrive, many customers say they are incomplete. Missing screws, absent instruction manuals, or mismatched components are common complaints. Some buyers report receiving only part of a set, such as a tabletop without a base or one chair from a pair.
Assembly becomes especially frustrating when instructions are unclear or written in another language. Several reviewers say they were forced to abandon the product entirely or pay a professional to assemble something that should have been straightforward.
4. Refunds That Rarely Feel Like Refunds
Perhaps the most serious criticism involves returns and refunds. Customers frequently say Litfad resists issuing full refunds, even when items arrive damaged or incorrect. Instead, reviewers describe being offered small partial refunds, store credits, or unrelated replacement items.
Return shipping is another barrier. Many customers say they were asked to pay expensive international shipping fees to send items back, sometimes costing nearly as much as the product itself. As a result, several reviewers report turning to banks or payment providers to resolve disputes.
Are There Any Positive Reviews?
Yes, but they are relatively rare. A small number of customers report receiving their items in good condition and being satisfied with the design. These reviews often mention long waits but acceptable results in the end.
However, even many three and four star reviews still acknowledge slow delivery or lower-than-expected quality, suggesting that positive experiences tend to come with caveats rather than genuine enthusiasm.
Is Litfad a Scam or Just a Risky Purchase?
Litfad does not appear to be an outright scam in the traditional sense. The company processes payments, ships physical products, and maintains active customer support channels. Many customers do eventually receive their orders, which separates Litfad from fake storefronts that disappear after payment.
However, customer reviews point to a consistently high level of risk. Problems are not limited to occasional shipping delays or isolated quality issues. Instead, buyers repeatedly describe the same challenges: products that differ from listings, unclear international shipping timelines, and refund processes that are difficult to complete.
The pattern suggests structural weaknesses rather than bad luck. Quality control varies widely, delivery expectations are often optimistic, and return costs are frequently shifted to the customer. As order value increases, so does frustration, particularly when disputes drag on for weeks.
In short, Litfad operates as a legitimate retailer, but not a dependable one. The reviews indicate that while orders may arrive, buyers should be prepared for long waits, inconsistent quality, and limited leverage if something goes wrong.
A Broader Takeaway for Shoppers
Litfad’s reviews highlight a larger issue with cross-border furniture retail. When products are manufactured far away, shipped internationally, and sold at steep discounts, problems become harder to resolve. Returns are complicated. Accountability is diluted. And customers are often left weighing whether it is worth fighting for a refund at all.
For shoppers considering Litfad, the reviews suggest one clear takeaway. Low prices may look appealing, but they often come paired with long waits, inconsistent quality, and limited recourse when something goes wrong.
Final Perspective: What the Reviews Really Say
Taken together, Litfad reviews tell a consistent story. Customers are not upset because of a single bad experience. They are frustrated because the same problems repeat across thousands of orders.
The platform succeeds at attracting attention with pricing and design. Where it struggles is delivering reliability, transparency, and fair post-sale support. For buyers who value certainty and accountability, the reviews suggest caution. For those willing to gamble on price alone, the risk is clearly documented by the people who tried before.
In the end, Litfad’s reputation is not shaped by marketing claims, but by customer experiences that speak for themselves.
